Malaysia Airlines flight MH370

Andrew Healey's picture

It has been very difficult to identify clear objectives behind the Malaysian authorities’ handling of the MH370 crisis.  The only thing which this crisis management commentator can say with certainty, from a perspective grounded in Western PR and media culture, is that each and every utterance from the airline and from the Malaysian government has generated more questions than answers - the classic fuel for speculation - which will only have added to the pain for all those affected by this baffling tragedy.  The safety case for the world's aviation community is based largely on the open transfer of information between operators and their regulators.  We can only hope that the truth will be made public, so that lessons may be learned and the world made safer.

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